Our Guarantee

Last updated 9 September 2026

Workmanship guarantee

DemoRod guarantees its workmanship for 12 months from the date the work is completed. If a fault arises in that time because of the way we carried out the work, we will return and put it right at no cost to you.

Parts and appliances

Parts and appliances we supply are covered by the manufacturer's warranty, typically 12 months for parts and 2 to 10 years for boilers when we register the installation with the manufacturer, which we do for you within 30 days. Annual servicing by a Gas Safe registered engineer is usually a condition of long boiler warranties.

What is not covered

• Faults in parts of the system we did not work on, or pre-existing pipework, wiring or appliances.
• Damage caused by misuse, freezing, power surges, sludge or scale in a system we advised needed cleaning, or work by anyone else.
• Consumables and normal wear (washers, seals, filters, batteries).
• Blockages that recur because of what is put down the drain.

How to claim

Contact us on 0113 000 0000 or hello@example.com with your invoice number or address and a description of the problem. We aim to attend guarantee call-outs within 2 working days, or the same day if the fault is causing damage or leaves you without heating or hot water.

Your statutory rights

This guarantee is in addition to, and does not affect, your rights under the Consumer Rights Act 2015, which require our services to be carried out with reasonable care and skill and any goods to be of satisfactory quality.